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Terms and Conditions

The following terms and conditions apply to all transactions on www.brandneusense.com (the website) and your use of the website itself. Brand Neusense is the trading name of Brand Neusense (UK) Limited, a company registered in England and Wales (co. no. 06945446) which is based in Denton, Manchester, England and operates the website. The company's registered office address is 35 Moorfield Avenue, Denton, Manchester, M34 7TF, United Kingdom.In these terms "we" refers to Brand Neusense and "you" and "your" refers to any visitor to the website, or to any Brand Neusense customer.

Placing an Order

Placing an order could not be simpler. Just browse our products, and click on any items that you wish to buy and add them to your shopping basket. After you have finished selecting your products, click on "View Basket" to check your order and then click "Checkout" and enter in your personal details so we can send out your order. We accept credit card payments. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.We accept Visa, Mastercard, Visa Delta, Switch, Solo and JCB cards. Your card will be authorised in real time and you will be given confirmation of a successful payment. Goods are shipped out immediately if they are in stock.


All products shown are in sterling (GBP), and we reserve the right to change any advertised prices at any time.Brand Neusense can only accept payment in sterling (GBP), all currencies will be converted into sterling (GBP) and you will be liable for any exchange rate charges made by your card provider.

Delivery Schedule

Delivery is usually within 3 working days, but please allow 28 days.

Next Day Delivery

Orders placed by 2pm, Monday to Thursday, will be delivered the following day.

Orders placed by 2pm Friday, will be delivered on the following Monday.

Orders placed after 2pm on Friday to 2pm Monday, will be delivered on Tuesday.

Any orders placed on a Bank Holiday will be delivered 2 working days later.

Back Orders

If your item is not in stock, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Payment Details

All payments to Brand Neusense are handled securely. Payments can be made by any major credit or debit card. All payments include all taxes, delivery, shipping and handling fees must be made via Protx.Payment will be debited from your account before the dispatch of the product / s you have purchased.

Protecting your privacy

We are committed to protecting your privacy. We will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998). We collect information from you for two reasons: firstly to process your order and secondly to provide you with the best possible service.We will not e-mail you in the future unless you have expressly given us your consent. We will give you the chance to refuse any marketing e-mails from us in the future.

The type of information we collect about you includes: your name, address, phone number, and your e-mail address. As we have already stated we do not collect or hold any credit/debit card information from you. We will never collect sensitive information about you without it being in your interest or without your consent. We will endeavour to make sure the information we hold on you is kept up to date, but you can check the information that we hold about you at any time by e-mailing us and requesting your details. If you find any inaccuracies we will delete or correct it promptly.


Brand Neusense is unable to provide warranties in relation to products provided over and above its statutory obligation to provide goods of a satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Supply of Good and Services Act 1994.This does not affect your statutory rights as a consumer.

Intellectual Property Rights

The rights in the designs and the content of this Website are owned by Brand Neusense. They are protected by copyright and other intellectual property rights. You may not reproduce, modify, distribute, copy or display any part of this site without permission. All trademarks, company names, logos or product names featured on the website are the property of their owners.

Variation of content

Brand Neusense shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the Brand Neusense website.

Complaints and Queries

If you ever wish to make a complaint, please e-mail info@brandneusense.com, and we will make all efforts to respond to your e-mail within 5 working days.

If you wish to discuss a matter with us please contact Brand Neusense on 0845 618 5381 between 9.00am 5.00pm Mon Fri.

We reserve the right to alter these Terms and Conditions without notice.

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